Get in Touch with HomeClaimGuide
Questions about a guide, a correction to report, or something on your claim you’re not sure about – reach out directly. Rachel reads every message.
Email
The best way to reach us is by email
Send your message directly to Rachel at:
We aim to respond within 2 business days. If your question is about an active claim, please include as much context as you can – the type of damage, where you are in the process, and what the specific issue is.
What to Include
What we can and can’t help with by email
Questions about a specific guide – if something is unclear, out of date, or conflicts with what your carrier is telling you
Corrections – if you’ve found a factual error or something that no longer reflects current practice
General process questions – how something in the claims process typically works, what to expect next
Media or editorial inquiries – requests to cite, reference, or collaborate on claims-related content
Not covered by email: We can’t review your policy, assess your specific claim, or tell you what your insurer owes you – that requires a licensed professional with your actual documents
Need help with an active claim – not just a question?
If your claim was underpaid, denied, or stalled, a licensed public adjuster or attorney is the right call – not an email to a website. Here’s where to start.